Patient Services Facilitator/Exempt

POSITION TITLE: Patient Services Facilitator/Exempt

LOCATION: Hackensack, NJ

REPORTS TO: Manager, Clinical Operations

PRIMARY OBJECTIVES: The Patient Services Facilitator will coordinate the delivery of Champions’ Personalized Oncology Services (POS) services to existing customers.


  • Coordinate the delivery of Champions services to existing customers.
  • Ensure proper and complete medical documentation is received for each patient by communicating via phone and email with facilities and physicians to obtain the information.
  • Organize logistics of and coordinate collection and delivery of patient tumor samples for implantation (Champions TumorGrafts) and coordinate processes for gene sequencing. Occasional limited weekend hours will be required.
  • Provide support for and organize a group of physician experts to discuss, via a teleconference, a patient’s medical case (Expert Panel).
  • Maintain Customer Relationship Management system and track the financial revenues and expenses associated with POS activities.


  • Superb verbal and written communication skills are essential.
  • The ability to work on and close multiple assignments concurrently and in a timely manner is expected.
  • Must possess excellent analytical, trouble-shooting, and problem solving skills.
  • Must be able to work with a keen sense of urgency.
  • Have a passionate desire for providing a high level of customer service.
  • Be capable of quickly understanding and adapting to new and unstructured environments.
  • Proficiency with medical terminology is preferred.
  • Pays attention to details and adheres to processes.


  • Bachelor’s degree in a health care concentration, biology or related field.
  • At least one year working in an industry setting.
  • Experience in either a hospital or community health care environment navigating through multiple layers of departments and support staff to get key contacts who can provide desired information.
  • Experience with patient communication of a medical and sensitive nature
  • Experience with customer relationship management a plus.


  • Ability to lift and move packages weighing up to 30 pounds
  • Ability to sit for long periods of time using a computer
  • Typical office environment in a multi-level facility

This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.


Send application and resume to [email protected]. Resumes will not be accepted without the completed application.